Functionality

IP Telephony customer receives:

• Dedicated access line with guaranteed quality.
• Management of the hardware and servicesprovided by GTS.
• Guaranteed highest quality of voice transmission backed by a written guarantee of quality parameters.
• Necessary equipment and devices provided by GTS.
• Unlimited free-of-charge calls within the corporate network.
• Support for any type of phone calls.
• Call management methods: call forwardingaccording to predefined rules, call waiting
• Blocking outgoing calls for predefined numbers, prefixes, range of numbers.
• Unifed Messsaging - team-communication services: Fax2Mail, Voice2Mail, IVR (voice announcements).
• Fixed-line geographic numbering assigned in accordance with the National Numbering Scheme.
• Private short-number plan.
• Free-of- charge www access to analytical tools and detailed billing - Eserwis.
• Free-of-charge number porting from the existing operator.

Advanced functionality depends on IP Telephony service variant.

IP Telephony Service Level

GTS provides the IP Telephony service, guaranteeing the highest quality in the Service Level Agreement (SLA) with three available variants. The SLA specifies the guaranteed monthly availability of the service, the time to repair (to the extent of qualified failures), and the GTS responsibility for non-compliance. Also, the SLA specifies in detail the Service Management Level which defines the conditions and scope of administrative works to be performed by GTS on the equipment and devices provided under the service.