Functionality

With the INfo Intelligent Network Service, you have a 800 or 801 number, and all incoming calls are routed directly to a site identified by you.

Features of the INfo Intelligent Network Service:

• One phone number for all types of contacts
• Easy-to-remember number
• Possibility to order a number from a geographically based range
• In-house incoming call management
• Handling calls with voice messages
• User-friendly environment, an important feature for less advanced users
• Real-time control of incoming calls, advanced call-routing options, customized IVR (Interactive Voice Response) solutions, statistics, call queues, skill groups typical for call centers
• Portability of 800 and 801 numbers
• Ready-made applications
• Creating, modifying, testing, activating and real-time displaying your own scenarios reflecting your business needs
• A multitude of useful functions, such as call routing options, customized voice messages, adding and changing the target (routed-to) numbers, adjustable timing parameters, and many others, available virtually instantly

The INfo Intelligent Network Service is fully integrated with the GTS network, and therefore, you don’t need to have dedicated peripheral devices or additional equipment to be connected to your existing infrastructure.

BENEFITS

• Lower costs related to your external communication, such as promotion, telemarketing, customer care, etc.
• Time savings and more efficient communication with the users thanks to fast response to their problems and needs
• Direct contact of the users with their service provider
• Access to information for users even 24/7, if necessary
• Toll-free or reduced-fee calls thanks to distributing the costs between the calling party and the called party
• Minimum costs and maximized effectiveness without the need to hire new personnel
• No need to expand your infrastructure
• No need to employ your own administrators
• Retaining your existing phone number – no costs of replacing advertising and informational materials