Supplementary services
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Remote Hands services:
- basic customer equipment diagnostics;
- device restarts;
- connecting/disconnecting/switching cables;
- powering customer devices on/off.
-
Data Backup services:
- secure backup system library with extensive backup space – managed using Veritas NetBackup software;
- everyday backups;
- 14-day backup preservation period, as part of the backup storage space.
-
CBR – Customer Building Room:
- service accommodations, enabling the servers to be prepared for installation in the target colocation area.
-
Firewall:
- shared, or
- dedicated and managed by GTS.
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